Tuusula Water

Outage map Tuusula Water

Technical emergency duty:

Within working hours:
040 314 3147

Outside working hours:
040 314 3125


For non-urgent matters:
vesihuoltolaitos@tuusula.fi

 

Tuusula Water Works provides the high-quality water within its operating area that community and its development requires on commercial terms. You will find the water works operating area at the Tuusula map service http://kartta.tuusula.fi/

Keski-Uusimaa Water Works (KUVESI) supplies household water to its member municipalities. The waste water is led to the marine drain and it is then led to the waste water treatment plant in Viikinmäki.  


Disturbances in water distribution

Please check for possible known water outages in Tuusula area via our outage map.

Register for water outage alerts

We send water outage alerts via SMS-service. Make sure your telephone number is registered in the service. Read more www.tuusula.fi/vesitekstari.

Technical emergency duty:

Within working hours 040 314 3147
Outside working hours 040 314 3125

Before calling:

  1. Please ensure that the problem is not caused by repair works in your building. Please also take into account that the real estate owner is responsible for clearing up any sewer blockages.
  2. Household water is heated in the buildings’ own water heating systems. We are not responsible for heating household water or for the possible disturbances in warm water supply. In any defects concerning the supply of warm water, we request you to contact your maintenance service provider or the company in charge of district heating.​
  3. You can call the technical emergency number and report any faults and defects, such as water pipe leakages, water supply stoppage and leaky water metres.

The most common error conditions:

  • If a conduit on a property has frozen or has been damaged, contact a private HVS store  
  • If a water meter has frozen or has been damaged. Contact the Tuusula Water Works  
  • If the water works or the property company have been informed of the interruption in advance, check to see whether it is the property company or www.tuusulanvesi.fi that provided the information
  • If there are problems with the hot water, contact the energy company or the property service company. 
  • If your own sewer is not working, contact a company providing sludge pumping (the most common cause to blockages in the drains are fats, baby nappies and other refuse that does not belong in the sewer.)  
  • If you suspect that the blockage in the drain is not related to the sewer on the property, contact Tuusula Water Works

Water Meter Reading

Kulutus-Web is a service where you can electronically report the reading on your meter. The water meter reading shall be submitted once per year so that any changes in water usage can be corrected in the invoicing. Log-in requires the consumption location and the water meter number found in the upper right-hand corner of your water bill. The value is always stated in total cubic metres.


Prices

Water costs are defined in the water services rates. The water bill includes water costs based on consumption (or estimated consumption), and the basic rate depending on water meter size. We apply separate water costs to clean water and wastewater. The costs are based on the measured amount of clean water.

Consumption rates:

  €/m3 €/m3
      (VAT 0 %)         (VAT 24 %)    
Water             1,36 1,69
Wastewater 1,80 2,23
In total 3,16 3,92

Basic rates:

Water meter €/month €/month
DN size     (VAT 0%)         (VAT 24%)    
20 mm 7,66 9,50
25–32 mm 33,13 41,08
40–80 mm 139,18 175,58



Tuusula Water pricelist and service fee price list

2021 Pricelist (pdf)


Tuusula Water contract and delivery terms and conditions:

Tuusula Water terms and conditions of contract (pdf)

General terms and conditions for delivery of Tuusula Water supply (pdf)


New Customers

If you have bought or moved into an existing property and need to transfer the water contract, fill in the Change of ownership -form.

Are you constructing a new building? Is your current building about to be connected to the water supply and/or stormwater network? In order to join the water, wastewater or stormwater network, please read instructions below.

Connecting to the water and sewer networks:

1. Order a connection point statement and check all the permissions you may need for construction and excavation work. You will need a connection point statement as an attachment to your building permit application, and it will also be used as a basis for the property’s water and sewer plans (KVV plans). You can order the statement from www.lupapiste.fi. Instructions can be found here (in finnish).

2. Fill in the water contract order form. A connection point statement and an issued building permit are required to sign the contract. After that, we will send two copies of the contract, and both signed contracts must be returned to us. Then we sign the contracts and send you your copy of the contract as well as an invoice for the connection fee.

3. Fill in the connection work order form. Please note, that aknowledged KVV-plans are required before joining the network. The work must be ordered two weeks in advance.

4. If the water meter cannot be installed at the same time as the connection work, you can order the installation later by using the work order form. The water meter must be placed in a suitable location where it can be easily installed, read, serviced and replaced. It must be protected against freezing, heat and other harmful effects.

Please make sure to get to know our contract and delivery terms and conditions


Contact

Technical emergency duty:

Within working hours 040 314 3147
Outside working hours 040 314 3125

Before calling, please check for possible known water outages in Tuusula area via our outage map.


Electronic forms:

Report your water meter reading:
www.tuusula.fi/vesimittarilukema

Change of ownership form:
www.tuusula.fi/vesiomistajanvaihto

Water contract order form:
www.tuusula.fi/vesiliittymisilmoitus

Work order form:
www.tuusula.fi/vesityotilaus


E-mail:

vesihuoltolaitos@tuusula.fi


Customer service:

from 9:00 a.m. to 3:00 p.m. on weekdays

General advice and contracts
040 314 3577

Invoicing and changes in property ownership
040 314 3578

Technical advice
040 314 3138

KVV-inspections
040 315 3883


Connection to Water Supply Connection statements can be ordered via the e-service at www.lupapiste.fi.